At Caecillian, growth is about more than numbers. It is about progress, people, and purpose. Looking ahead to the next two years, we are excited to share our Pipeline to Success, a clear plan for strengthening the business from the inside out. This next phase focuses on continuous improvement. By making steady improvements across different […]
Tag Archives: customer service
25
Jan
Jan
We’re thrilled to announce a significant milestone in our journey towards serving you better. As a dynamic organisation with a rich history rooted in the utilities sector. Established in 2002, Caecillian has evolved into a multifaceted entity comprising two distinct brands: Caecillian Utilities and Caecillian Energy. Caecillian Utilities is at the forefront of national utilities […]
08
Mar
Mar
Caecillian’s first woman on site It’s no secret that the utilities sector is a male-dominated industry. At Caecillian, we’re constantly working to improve ourselves as an equal opportunities company that not only accepts but encourages diversity in the workplace. To help us understand this lack of imbalance further, we spoke to our civils operative Becky […]
18
Feb
Feb
We’re delighted to be introducing to you Training Smart, Caecillian’s training division focused on upskilling our workforce. After recognising a shortage of skills in the utilities industry, we decided to develop a dedicated in-house team to speed up the process of bringing new people into the industry and providing them with the right knowledge to […]
28
Jan
Jan
This August, Caecillian will be celebrating 20 years in business! It’s been nearly 20 years since Directors Mick and Pete decided to take the leap and go it alone to service local utilities companies around the Northwest. We’ve come a long way since then and are proud to now have over 200 people working either […]
07
Oct
Oct
As part of National Customer Service Week, Caecillian has been celebrating customer service in our organisation. We’ve explored the importance of employee satisfaction and training as well as celebrating those who have been key in providing top service to our customers. Effective Strategy and Focused Leadership Our customers are at the heart of everything we […]