Caecillian Limited Privacy Policy
Last updated: 22 October 2026
1. Introduction
At Caecillian, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or engage with us as a customer, supplier or business contact.
Caecillian Limited provides specialist services across the utilities and infrastructure sectors, including gas, water, wastewater and energy projects.
We take our responsibilities under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation seriously.
By using our website, you acknowledge the information provided in this Privacy Policy.
2. Who We Are
Caecillian Limited is responsible for determining how and why personal information is processed in connection with its own website and business activities.
Our contact details are:
Caecillian Limited
Shandon House
Egerton Street
Denton
Manchester
M34 3LU
Telephone: 0161 336 2665
Email: info@caecillian.com
Website: www.caecillian.com
For the purposes of applicable data protection legislation, Caecillian Limited acts as a data controller where it determines the purposes and means of processing personal information.
In some circumstances, we may process information on behalf of our clients, in which case our responsibilities will be governed by the relevant contractual and data protection arrangements.
3. What Information We Collect
We may collect and process personal information when you interact with our website or business.
This may include:
• Personal details: Your name, job title, company name and other identifying information.
• Contact information: Your email address, telephone number, postal address and business contact details.
• Enquiry information: Details you provide when completing website forms, requesting information or contacting our team.
• Customer and supplier information: Information necessary to manage contracts, provide services, process payments and maintain business relationships.
• Website usage information: Your IP address, browser type, device information, pages visited and other technical information collected through cookies and similar technologies.
• Communications: Records of correspondence, enquiries, feedback and interactions with our team.
Where relevant to our operations, we may also process information relating to project delivery, site access, health and safety or other contractual requirements.
We only collect personal information that is necessary for legitimate business purposes or where we have another lawful basis for doing so.
4. How We Collect Your Information
We may collect personal information in several ways, including when you:
• Visit or interact with our website.
• Complete an online contact or enquiry form.
• Contact us by telephone, email or post.
• Request information about our services.
• Enter into a contract or business relationship with us.
• Communicate with our employees or representatives.
• Subscribe to marketing communications, where available.
• Interact with our business through professional networking platforms or social media.
We may also receive personal information from third parties, including customers, suppliers, contractors and business partners, where this is necessary for our operations and permitted by law.
5. How We Use Your Information
We use personal information to support our business activities and provide a professional, efficient service.
This includes:
Responding to enquiries
To respond to questions, provide requested information and communicate with individuals who contact us.
Providing our services
To manage customer relationships, deliver projects, fulfil contractual obligations and provide ongoing support.
Business administration
To maintain accurate records, manage suppliers, process transactions and support the day-to-day operation of our business.
Improving our website and services
To understand how visitors interact with our website, monitor performance and identify opportunities to improve the user experience.
Marketing and communications
To share relevant company news, service updates, project information and other business communications were permitted by law.
Legal and regulatory compliance
To meet our legal obligations, maintain appropriate records and comply with applicable industry regulations and requirements.
Protecting our business
To maintain website security, prevent fraud, investigate potential misuse and protect our systems, employees, customers and business interests.
We will not use personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.
6. Our Lawful Basis for Processing Personal Information
Under UK data protection legislation, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Consent
Where you have given clear permission for us to process your information for a specific purpose, such as receiving certain marketing communications or allowing non-essential cookies.
You may withdraw your consent at any time.
Contractual necessity
Where processing is necessary to enter into or fulfil a contract with you.
Legal obligation
Where we are required to process personal information to comply with applicable laws or regulatory requirements.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Examples may include responding to business enquiries, managing commercial relationships, maintaining website security and improving our services.
Where we rely on legitimate interests, we consider the potential impact on individuals and their privacy rights.
7. Marketing Communications
From time to time, we may communicate with customers, suppliers and business contacts about our services, company developments, industry news and relevant updates.
We will only send electronic marketing communications where we have an appropriate lawful basis and where the communication is permitted under applicable UK electronic marketing rules.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in relevant messages or contacting us at info@caecillian.com.
Opting out of marketing communications will not prevent us from contacting you about existing contracts, projects, enquiries or other essential business matters.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and enhance the browsing experience.
Cookies are small text files stored on your device when you visit a website.
Cookies may be used for the following purposes:
• Essential cookies: To enable core website functions and maintain security.
• Analytics cookies: To help us understand how visitors use our website and identify improvements.
• Functional cookies: To remember preferences and improve the user experience.
• Marketing cookies: To support relevant advertising and measure the effectiveness of marketing activity, where applicable.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through the options provided on our website, or through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the website.
Further information about the specific cookies used on our website should be provided through our cookie information or consent management system.
9. Sharing Your Personal Information
We do not sell personal information to third parties.
We may share personal information with trusted organisations where necessary for legitimate business purposes, including:
• IT providers, website hosting companies and technical support services.
• Professional advisers, including accountants, auditors and legal representatives.
• Contractors, subcontractors and suppliers involved in delivering our services.
• Business partners and clients where information sharing is necessary for project delivery.
• Marketing, analytics and communications service providers, where applicable.
• Regulatory authorities, law enforcement agencies or other organisations where disclosure is required by law.
Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable contractual arrangements and data protection safeguards are in place.
We only share information that is reasonably necessary for the relevant purpose.
10. International Data Transfers
We aim to ensure that personal information is handled in accordance with applicable UK data protection legislation.
Some third-party service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place, as required by law.
These may include UK adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.
11. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
• Access controls and appropriate user permissions.
• Secure systems and data storage arrangements.
• Password protection and other security measures.
• Staff awareness and appropriate data handling procedures.
• Regular review of our information security practices.
• Appropriate safeguards when working with third-party service providers.
Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
We regularly review our approach to information security to ensure it remains appropriate to our business activities.
12. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, regulatory or contractual requirements.
The length of time we retain information will depend on its nature and the reason it was collected.
For example:
• Enquiry information may be retained for a reasonable period to respond to requests and manage potential business relationships.
• Customer and supplier records may be retained for the duration of a business relationship and any applicable legal retention period.
• Financial and transactional records may be retained where required by tax or accounting legislation.
• Marketing information may be retained until consent is withdrawn, an individual opts out or the information is no longer required for the relevant purpose.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our retention procedures.
13. Your Data Protection Rights
Under UK data protection legislation, you have a number of rights regarding your personal information.
Depending on the circumstances, these include:
The right to be informed
You have the right to understand how your personal information is collected and used.
The right of access
You can request a copy of the personal information we hold about you.
The right to rectification
You can request that inaccurate or incomplete personal information is corrected.
The right to erasure
You may request that we delete your personal information in certain circumstances.
The right to restrict processing
You may request that we limit how your personal information is used in certain circumstances.
The right to data portability
Where applicable, you may request that certain personal information is provided in a structured, commonly used and machine-readable format.
The right to object
You may object to certain types of processing, including processing based on legitimate interests and direct marketing.
Rights relating to automated decision-making
You have rights in relation to certain decisions made solely through automated processing, including profiling, where these have legal or similarly significant effects.
The right to withdraw consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
These rights are subject to applicable legal conditions and exemptions.
To exercise any of your rights, please contact us using the details provided in this policy.
We will respond to requests within the timescales required by law, normally within one calendar month, subject to any permitted extensions.
We may request additional information to verify your identity before responding to certain requests.
14. Third-Party Websites
Our website may contain links to external websites, including those operated by business partners, suppliers or social media platforms.
These websites operate independently of Caecillian and may have their own privacy policies.
We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their policies before providing personal information.
15. Children’s Privacy
Our website and services are primarily intended for businesses, professionals and adults seeking information about our services.
We do not knowingly collect personal information from children through our website for marketing purposes.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to address the matter.
16. Personal Data Breaches
We have procedures in place to identify, assess and respond to suspected personal data breaches.
Where a breach occurs, we will investigate the circumstances and take appropriate action to minimise any potential impact.
We will notify the Information Commissioner’s Office (ICO) and affected individuals where required under applicable data protection legislation.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements or data protection practices.
Any updates will be published on this page, together with a revised date.
We encourage visitors to review this policy periodically to stay informed about how we protect personal information.
Where changes require us to provide additional information or obtain consent, we will take appropriate steps to do so.
18. Contact Us
If you have any questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact:
Caecillian Limited
Shandon House
Egerton Street
Denton
Manchester
M34 3LU
Telephone: 0161 336 2665
Email: info@caecillian.com
Website: www.caecillian.com
We will endeavour to respond to privacy-related enquiries promptly and in accordance with our legal obligations.
19. Complaints
If you are unhappy with how we have handled your personal information, we would welcome the opportunity to address your concerns.
Please contact us in the first instance using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Further information about your rights and how to raise a complaint is available on the ICO website.